“Hi, I’m Pete from Simply Headsets, an ecommerce site here in Australia. We sell headsets to SME companies all across Australia. We were looking to get a whole bunch of videos done for our site that walk through the different types of headsets and how they work and even some trouble shooting guides as well. We get a lot of calls from people asking how to set up their headset, how do they work, compatibility issues and all those sorts of trouble shooting things. This took a lot of time up from our customer service team.
So we shot these videos with the team here which has been fantastic. It has allowed customers to go, watch the videos, get the answers they need without taking up valuable hours from the customer team so they can spend more of their time helping new prospective customers buy from us and things like that. That has been really cool.
I’ve actually known Dave, the owner of Melbourne Video Productions, for quite a while. We’ve done a lot of things together and as soon as he started this little video production team, I jumped on his team and their resources to make this happen for us. I know he is fantastic at delivering what he says and this has been demonstrated by the videos that his team has produced as well. It’s been great.
The process is really easy. Our videos have been very off the cuff and things like that which has made them easy to produce. They’ve set up the studio, got it ready. One of my team members and I have come in here with some bullet points on a white board about what each video needed to cover. I just talked to the camera very casually and it made it very easy for them. They were able to just cut that up, slice it up and make super productive and high value videos without too many issues or headaches.
It was very smooth from our perspective. We just came in, spoke a lot and then they did everything else and did the editing process of cutting it up. All the ums and ahs were removed so the final video that we were able to place on our websites were nice and clears, crisp, and professional.
Like everything Dave does from Melbourne SEO Services all the way through to Melbourne Video productions, they’ve been fantastic to work with. They’re so professional, so organized. They managed all my expectations the whole way through which I’ve found such a frustration with other service providers. They say they’re going to do something and the expectations are never actually met.
These guys were fantastic. They held my hand through the whole process, managed my expectations and obviously delivered on the promises they made which was super cool.
The outcome of the videos was fantastic. We are getting lots of views from YouTube and driving traffic to the site. More importantly, it’s eliminating and reducing the amount of customer service calls and trouble shooting calls and how-to calls that our team were getting. That was costing me a lot in time and resources for the staff that wasn’t really adding any great value to the customer experience.
These videos allowed the customers to get their answers, get their support a lot quicker. This is beneficial for us and the bottom line of our business. It also improves customer service levels along the way.
If you’re thinking about working with Melbourne Video Productions, I highly recommend them. They’ve been so professional. They help direct a lot of the videos as well. They didn’t just come in and do the technical work, they gave a lot of direction and support. They said things like try this with this angle in the video and do this with the concept here and things like that. They were much more than mechanics shooting and editing the video; they gave a lot of direction as well.
I highly recommend them above most camera operators out there. They give you the whole package which was fantastic.”
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Review of Melbourne Video Production by Pete Williams | Melbourne Video Production